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Privacy Policy

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1. Introduction

Stoneleigh Guesthouse (“we”, “us”, “our”) operates a family-run 4★ guest accommodation at 67 Sandbeck Avenue, Skegness PE25 3JS. We take your privacy seriously and process personal data in compliance with UK GDPR when you visit our website, make a booking or enquiry, or communicate with us.

2. Data Controller & Contact

Stoneleigh Guesthouse
67 Sandbeck Avenue, Skegness PE25 3JS
 01754 769138 ·  stoneleighguesthouse@gmail.com

3. Personal Data We Collect

  • Booking/enquiry forms: name, email, telephone, stay dates, number of guests, accessibility needs or dietary preferences

  • Communications: information exchanged via phone, email, or contact form

  • Website analytics: anonymised IP address, device/browser info, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies are used

4. How We Use Your Data

  • Process bookings and enquiries, including accessibility requests and dietary needs

  • Send confirmations, reminders, invoices, and follow-up communications

  • Analyse and improve our website experience with anonymised analytics

  • Retain records for financial, legal, insurance, and quality compliance requirements

5. Legal Basis for Processing

  • Contractual necessity: to support your booking and stay arrangements

  • Legitimate interests: to operate and improve guest services and the website

  • Consent: for optional marketing or special offers if you opt in

  • Legal obligation: to retain financial and booking records

6. Data Sharing

We do not sell or rent your data. We may share information only with:

  • Service providers (web hosting, email, analytics)—under GDPR-compliant agreements

  • Regulatory, insurance, or emergency services—if legally required

7. Cookies & Tracking

  • Essential cookies: required for booking functionality and secure navigation

  • Performance cookies: anonymised analytics only (e.g., Google Analytics)
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Booking and enquiries records: retained for up to 7 years for audit and compliance

  • Analytics logs: anonymised session data deleted after 24 months; aggregated data retained for site improvement

9. Your Rights

You have rights under UK GDPR to:

  • Access, correct, erase, restrict or port your data

  • Withdraw consent or object to processing
    To exercise these rights, contact us using the details above. You may also lodge a complaint with the ICO.

10. Security

We protect your data with SSL encryption, secure UK hosting, firewall use, access controls, and staff training. While no system is infallible, we follow best-practice security measures.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy from time to time. Continued use of our website implies acceptance. The Effective Date above indicates the current version.

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